> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.picktime.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to block a contact in Picktime?

Avoiding spam bookings can be difficult, but following a few simple guidelines can help you stay safe and avoid unwanted bookings. 

Follow these steps to block customer contacts:

1. Go to Customers > Click on the three vertical dots at the top right corner, then click on the “Block Customers” option from the drop-down menu.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/picktime-customers-google-chro_11zpsx0.jpeg)

2. In the Block Customers pop-up, Enter the email address and click on the “Add” button
![](https://d29l98y0pmei9d.cloudfront.net/article/2371/32c24c1d-7896-4746-ae00-81b447137c63.png)

3. Now, you can see the blocked contacts list.
![](https://d29l98y0pmei9d.cloudfront.net/article/2371/86bb8c4d-e2b3-4f66-9318-2eda6cd683b1.png)

**Note**: 
* All the emails which are listed Block Customers list will be blocked from making bookings from your Online Booking Page. 
* The default Email field should be mandatory in the booking form. 
* You can unblock the contact just by clicking the delete icon on the right side of the contact in the Block Customers pop-up.