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# How to Select the Reply-To Option for Booking Emails

Picktime allows you to set the Reply-To option for booking-related emails. You can choose whether customer replies should be sent to the team member assigned to the booking or to a custom email address.

## Step 1: Go to Setup and open Notifications

Log in to your Picktime account. From the left-side menu, click **Setup**. On the Setup page, select **Notifications**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/setup-notif_bi1yk5.jpeg)

## Step 2: Go to the Settings tab

On the Notifications page, click the **Settings** tab at the top.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/notif-settings_1vhyyza.jpeg)

## Step 3: Select the Reply-To option and save the changes

Under **Reply to Email**, click the dropdown and choose one of the available options:

* **Team Member**: Customer replies will be sent to the team member assigned to the booking.
* **Custom**: Customer replies will be sent to the email address entered in the custom email field.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/reply-to-dropdown_1iwz6l3.jpeg)

If you select **Custom**, enter the email address in the field provided.

After selecting the required option, click **Save** in the top-right corner.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/team-reply-to_ewijrt.jpeg)

![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/custom-reply-to_ie7ngj.jpeg)

Once saved, customer replies to booking-related emails will be sent based on your selected Reply-To option.

|| Note: Booking emails may still be sent from a no-reply email address, but customer replies will be directed to the Reply-To email option you select.