Articles on: Guides

How to Enable Customer Notifications and Reminders on Picktime

Picktime lets you control which email and SMS notifications are sent to customers for appointments, resources, classes, waitlists, and reminders. These notifications help customers stay updated when a booking is confirmed, rescheduled, cancelled, or when a reminder needs to be sent before the scheduled time.

You can manage these settings from the Notifications section in your Picktime account.

Step 1: Go to Setup

On the Setup page, select Notifications.

Step 2: Open Customer Notification Settings

On the Notifications page, go to the Customers tab.

Here, you can manage the notifications that are sent directly to customers. You can choose which email and SMS updates customers should receive for different booking activities.

Step 3: Enable Appointment Notifications

Under Appointments, select the email and SMS notifications you want to send to customers.

You can enable notifications for actions such as:

Appointment booked
Appointment confirmation pending
Appointment rescheduled
Pending appointment rescheduled
Appointment cancelled
Appointment confirmation declined

You can also enable SMS notifications for booked, rescheduled, and cancelled appointments.

Step 4: Enable Resource Notifications

If your business accepts resource bookings, you can enable customer notifications under the Resources section.

You can choose to send emails when a resource is booked, pending, rescheduled, cancelled, or declined. You can also enable SMS notifications for resource bookings, reschedules, and cancellations.

Step 5: Enable Class Notifications

For class bookings, use the Classes Confirmed section to choose which email and SMS updates customers should receive.

You can enable notifications for class bookings, pending confirmations, reschedules, cancellations, and declined confirmations.

Step 6: Enable Class Waitlist Notifications

If you use waitlists for classes, you can also enable waitlist-related customer notifications.

Picktime allows you to send email and SMS updates when a customer is added to a waitlist, when a waitlisted class session is rescheduled, or when it is cancelled.

Step 7: Set Customer Reminders

Scroll to the Reminders section.

Turn on Send Email Reminders before or Send SMS Reminders before based on how you want to remind customers about upcoming bookings.

Then, choose when the reminder should be sent, such as a specific number of days, hours, or minutes before the booking.

Step 8: Save the Changes

After selecting the notifications and reminders you want to send, click Save in the top-right corner.

Once saved, Picktime will send customer notifications based on the settings you selected.

Note: Make sure the correct notification options are selected before saving. If you make changes later, click Save again to apply the updated notification settings.

Updated on: 24/06/2026

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