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How to Add or Delete Customer Additional Fields in Picktime

Picktime allows you to add Customer Additional Fields to collect extra customer-related information during the online booking process. These fields are useful for details that are specific to the customer and usually remain the same across bookings, such as birthday, alternative number, allergies, address, or other customer details.

Step 1: Go to Online Booking

Step 2: Open Settings

On the Online Booking page, click the Settings tab.

Step 3: Add, require, or delete Customer Additional Fields

Scroll down to the Customer Settings section.

Under Customer Settings, find Customer Additional Fields.

You can select form fields from the dropdown. In the uploaded reference image, fields such as Alternative Number and Birthday are shown as available options.

You can also add a custom customer field by entering the field name in the text box. For example, you can add Any Allergies? and click + Add.

After adding customer fields, you can choose whether a field should be required by selecting the Required checkbox next to the field.

To remove a customer additional field, click the delete icon beside the field.

After making the required changes, click Save in the top-right corner.

Step 4: View the fields on the booking page

Once saved, the customer additional fields will appear on your Picktime booking page when customers enter their information.

For example, the uploaded reference image shows fields such as Any Allergies? and Birthday appearing on the customer information page before booking confirmation.

Note: Customer Additional Fields are best used for customer-specific information that does not usually change from booking to booking. If you need to collect information that changes for each appointment, use Booking Additional Fields instead.

Updated on: 19/06/2026

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