Articles on: Guides

How to Enable Team Member Notifications and Reminders on Picktime

Picktime lets you control which email notifications and reminders are sent to your team members, admins, or both. These settings help your team stay updated when appointments or class sessions are booked, rescheduled, cancelled, or added to a waitlist.

You can also choose who should receive these notifications: the assigned team member, the admin, or both.

Step 1: Go to Setup

On the Setup page, select Notifications.

Step 2: Open Team Member Notification Settings

On the Notifications page, click the Team Member tab.

This section allows you to manage notifications and reminders sent to team members and admins.

Step 3: Choose who should receive email notifications

Under Send Email Notifications To, click the dropdown.

You can choose from three options:

Team Member only: Sends notifications to the team member assigned to the booking.
Both team member and admin: Sends notifications to the assigned team member and the admin email entered in the field.
Admin only: Sends notifications only to the admin email entered in the field.

Step 4: Select Team Member Only

If you select Team Member only, the team member assigned to the booking will receive the notifications and reminders you enable.

Step 5: Select Both Team Member and Admin

If you select Both team member and admin, the assigned team member and the admin email you enter will receive the notifications and reminders you enable.

Step 6: Select Admin Only

If you select Admin only, only the admin email you enter will receive the notifications and reminders you enable.

Step 7: Enable Appointment Notifications

Under Appointments, select the email notifications you want to send.

You can enable notifications for actions such as:

Appointment booked
Appointment confirmation pending
Appointment rescheduled
Pending appointment rescheduled
Appointment cancelled

Step 8: Enable Class Notifications and Waitlist Updates

If your business offers classes, you can enable class-related notifications under Classes Confirmed.

You can also enable Classes Waitlist notifications so the selected recipient receives updates when a customer is added to a class waitlist or when a waitlisted customer cancels the class session.

Step 9: Set Team Member Reminders

Scroll to the Reminders section.

Turn on Send Email Reminders before or Send SMS Reminders before based on how you want team members to receive reminders.

Then, choose when the reminder should be sent, such as a specific number of days, hours, or minutes before the booking.

Step 10: Save the Changes

After selecting the notification and reminder settings, click Save in the top-right corner.

Once saved, Picktime will send team member or admin notifications based on the options you selected.

Note: Make sure the correct recipient option is selected before saving. If you choose an admin-related option, enter the correct admin email address so notifications are sent to the right person.

Updated on: 24/06/2026

Was this article helpful?

Thank you!