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How to Select the Reply-To Option for Booking Emails

Picktime allows you to set the Reply-To option for booking-related emails. You can choose whether customer replies should be sent to the team member assigned to the booking or to a custom email address.

Step 1: Go to Setup and open Notifications

Step 2: Go to the Settings tab

On the Notifications page, click the Settings tab at the top.

Step 3: Select the Reply-To option and save the changes

Under Reply to Email, click the dropdown and choose one of the available options:

Team Member: Customer replies will be sent to the team member assigned to the booking.
Custom: Customer replies will be sent to the email address entered in the custom email field.

If you select Custom, enter the email address in the field provided.

After selecting the required option, click Save in the top-right corner.

Once saved, customer replies to booking-related emails will be sent based on your selected Reply-To option.

Note: Booking emails may still be sent from a no-reply email address, but customer replies will be directed to the Reply-To email option you select.

Updated on: 12/06/2026

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