• SMS Policy

  SMS is a great way to send a booking confirmation or a reminder to avoid no-shows and keep them connected with your business. The number of SMS messages you can send depends on the plan and credits. Picktime's monthly/yearly subscription plans include free SMS credits for each premium plan. The Starter monthly plan gets 50 SMS free credits per month, and the Starter yearly plan gets 600 SMS free credits per year. Meanwhile, the Pro monthly plan gets 100 SMS free credits per month, and the ProPopular

• How to enable Approve Bookings in Picktime?

  With the Pro plan, you can enable Approve Bookings feature. To enable Approve Bookings, go to Online BookingSettings Turn on the toggle for the Approve Bookings and save. To Approve the booking requests, go to Calendar and click on the calendar icon at the top right corner. Click on the Tick icon tPopular

• How to block a contact in Picktime?

  Avoiding spam bookings can be difficult, but following a few simple guidelines can help you stay safe and avoid unwanted bookings.  Follow these steps to block customer contacts: Click on the three vertical dots at the top right corner, then click on the “Block Customers” option from the drop-down menu. In the Block Customers pop-up, Enter the email address and click on the “Add” button (Popular

• Do you have a call center?

  We don’t have a call center currently but we have a team who will always be happy to help. Send in an email or chat with our support team.Popular

• What are Classes? How do I use the feature?

  Class booking is feature with which you can let your clients book in groups with you. If you are a busy tutor or a gym owner, this feature is the best way you can use to maximise the time you spend with your clients. Simply create a class and add in the number of clients that can attend your class. Please check our How-to section for more info on class bookings.Popular

• Do you support multiple locations?

  Yes, we do support multiple locations. You don’t need a different account to manage your branch location activities. Just add in all your locations and monitor your location activity from anywhere at any point of time.Popular

• What do I get when I create a Picktime account?

  You get a business calendar, a personal calendar, a customisable online booking page link through which you can let your clients make bookings with you.Popular

• Link Services to a Resource

  Few readers

• Do I need to be an IT expert to use Picktime?

  Nope. We have put in all our efforts to make Picktime a platform that is very easy to use and understand. If you are new to Picktime and have any questions please do refer to our support center or feel free to contact us.Few readers

• How to merge duplicate contacts in Picktime?

  It is important to merge duplicate contacts so that all of your contacts are organized and saved in one place. Once you have merged all of your duplicates, you will be able to find a person and their upcoming appointments with just a few clicks. Follow these steps to merge duplicate contacts, Go to the Customers tab in the side navigation, and select the checkboxes of the duplicate contacts to merge them. (https://d29l98y0pmei9d.cloudfront.net/article/2371/b0967eb1-9b35-4eb3-a1c1-502797bFew readers

• Where is the Data Stored?

  On google servers.Few readers

• Booking Page Languages

  A booking page in the local language can help to attract more local visitors, as they will be able to understand the content more easily. This can also lead to increased bookings and sales, as people are more likely to book from a site they can understand. Another benefit of having a website in a local language is that it can help to build trust with potential customers. They will see that you are catering to their needs and invested in providing them with a good experience. This can go a longFew readers

• Can I import contacts from other external sources into Picktime?

  Bulk import contacts into Picktime is a great way to make sure that your scheduling management software stays up-to-date and you don't miss out on any potential customers/clients/attendees.  The process of importing bulk contact information into Picktime is very easy and can be done in a few quick steps. Go to the Customers tab in the left side navigation Click on the Import Contacts button atFew readers

• Can my clients see who else has booked for a specific event, class or session?

  Nope. All the information is safe with us. A client will only be able to see the slots and bookings times open for them.Few readers

• Does Picktime send appointment alerts?

  Yes, If you're in any premium plan, Picktime does send SMS and email reminders to your clients with the details of your appointment. You can decide how far ahead the reminders can be sent to your customers. You can also change your settings accordingly.Few readers

• How to enable SMS reminders in Picktime?

  To enable SMS reminders, Go to Setup>Notifications>Customers tab>Under Reminders enable the toggle near SMS reminders After enabling SMS reminders, you can set the duration of the reminders and save it. To view SMS logs, Go to Setup>>Notifications>Settings>>Under the SMS credits table, youFew readers

• Can I change my booking link?

  Of course! Go to online booking and click on online booking settings. You will see your booking link. Click on edit and type in the name you want.Few readers

• Why is Picktime free?

  Picktime is and will always be free for the first few businesses that register. It is a small token of love from us for all the support and feedback given. We will keep it always free for businesses that registered early. Note: Check out our new premium plans with premium features.Few readers

• What forms of payment do you accept?

  At the moment we have enabled our checkout option with PayPal, Stripe and SquareFew readers

• What is Picktime?

  Picktime is a free online scheduling platform through which businesses and consumers can book and schedule meetings, appointments, classes, events with each other and also with other businesses. Picktime is not the common scheduling software you see on a daily basis. It is a platform which is mainly focussed on connecting businesses and clients through time. While businesses can manage appointments, classes, and clients through Picktime, a consumer can use it to check his/her everyday scheduleFew readers

• Can I have multiple staff logged in at the same time?

  Yes. You can have multiple staff logged in at the same time.Few readers

• How will I know when someone makes an appointment online?

  An Email will be sent to you as soon as the client makes a booking with you. It also sends alerts about the details of the booking to your clients. To configure your notifications, GoTo Setup>>Notifications.Few readers

• Can I block or make slots unavailable for my clients?

  Yes. if you are unavailable for that particular hour or have somewhere to go, you can block the slots with a time blocker and your clients will not be able to make a booking with you for that period of time.Few readers

• How do I Customize Email notifications in Picktime?

  Customizing a booking email is one of the most effective steps you can take to reduce the no-show rate. This article will explain how to customize emails. To customize email notifications>Go to Setup>Notifications>Custom emails Select the email type like Confirmation or Reschedule or Cancelled  under Customers or Staff (https://d29l98y0pmei9d.cloudfront.net/article/2371/ab939134-f1b0-4Few readers

• Can I sync with my Google Calendar?

  Yes. You can sync with your Google Calendar via Picktime.Few readers

• Can my employees have Admin access to the system?

  Yes, They definitely can. You can either give a complete admin access or give them a combination of editable and viewable permissions* (*coming soon).Few readers

• Are there any limits to my account?

  Your limits will vary according to your plan. Please check out the pricing page for limits Pricing Online Free Appointment Scheduling Software Booking Software Calendar Management System PicktimeFew readers

• How to Update Team Member Email Address on Picktime?

  In the left side navigation, Select Setup menu, you can find the 'User Profile' option. Click on it to access your user details. Once in the User Profile section, identify the 'EMAIL ID' field. Click on edit ( pencil icon ). In the EMAIL ID field, input the new email address that you want to update. Ensure that this email is not already registered as an Admin, Team member, or customer in any PicFew readers

• The business type i have choose doesn’t suit my needs. What do i do?

  Get in touch with our customer support and they will help you right away.Few readers

• Do I need a website to use online scheduling?

  No, you don’t have to. Picktime gives you a booking page link which you can share with your customers and take online bookings. Not only that, you can customise your page just the way you want. To know more visit our online booking page section.Few readers

• Can I Integrate my Picktime account with my Facebook Page and Website?

  Yes! You totally can. We understand how important it is for you to turn your leads into customers. We have made the process easy for both your customers and you. Simply install a book now on your Facebook page. Check our Facebook integration & Website Integration videos for instructions.Few readers

• Do you have Custom Features? How will they help me?

  Yes, we do provide the user with custom features. Custom features are extra functions that help in the advanced management of your business account. We provide features like: Intake forms (Coming Soon) Online Payments Easy Multiple Location management Class bookings With features like this, Managing your business is easy-peasy.Few readers

• How to buy SMS credits in Picktime?

  To buy the SMS credits package, Go to Setup>>Notifications>Settings, Under the SMS credits table>click on Buy credits link. You can select 50, 100, 250 SMS credits, etc., based on your requirement and buy the credits.  Enter your card details (https://d29l98y0pmei9d.cloudfront.net/article/2Few readers

• Does Picktime work in my Country?

  Yes. Picktime works in all countries.Few readers

• How to export customer contacts from Picktime?

  Exporting customer contacts to CSV can be a helpful way to keep track of customer information. Businesses can use this data to improve marketing efforts and target customers more effectively. Follow these steps to export customer contacts, Click on the three vertical dots at the top right corner, then click on the “Import/Export” option from the drop-down menu. Click on the Export CustomerFew readers

• Is your application mobile responsive?

  Yes, our application is designed in such a way that it can be used from anywhere and at any time to suit your comfort. Picktime can be used with your phones, Tablets, Laptops, and Desktops. You just need an internet connection and you are all set.Few readers

• Can I print-out my appointments for the day?

  You can print out your appointments for that particular day or for the week. Not just that, you can print out sales reports too. You can either save them as a pdf or export them into an excel sheet according to your convenience. To take the print of an individual appointment, Go to Calendar>>Click on the appointment>>In the appointment pop-up, click on the print button at the top.  To take the print of bulk appointments,  Go to Reports>>Select the "Report Type" and "Date Range">>Click on the prFew readers

• How to Enable Email Reminders on Picktime?

  To enable Email Reminders,  Go to Setup>Notifications. Under Customers tab>Under Reminders>>Enable 'Send Email Reminders before', and set the duration as per your requirement>>Save it. Under Team members tab>>Under Reminders>>Enable 'Send Email Reminders before', and set the duration as per yFew readers

• Webhooks Documentation

  WEBHOOKS  Introduction: Webhooks are a way to get notified about Booking Event changes in  Picktime during  real-time. They POST data to Endpoint URL when a specific event occurs. Webhooks push data automatically when the event is triggered, making them efficient for certain tasks. Here’s an overview of webhooks, how they work, and how to implement them: How Webhooks Work: Event Occurrence: A specific event happens in the Picktime Bookings (e.g., CustoFew readers

• How to Enable Off Hours Bookings?

  With Picktime, you have the flexibility to book and manage appointments outside of regular working hours. To enable Off Hours Bookings; On the left side navigation Click on Setup>>General. Click on Calendar Preferences at the top menu. Scroll down and toggle on the switch next to Allow Overlap Bookings, and Click Save to apply the changes. (https://d29l98y0pmei9d.cloudfront.net/article/2371Few readers

• How to bulk delete customer contacts in Picktime?

  Do you want to bulk delete your customer contacts at once? You can bulk delete your contacts by selecting the "Bulk Delete" option in the Customer section. This will remove all of your selected contacts from your Customer list. Go to the Customers tab in the side navigation, and select the checkboxes of the contacts to delete them. Now, click on the three vertical dots at the top right cornerFew readers

• How often do you add new features?

  We roll in new features every week. We work continuously to make your experience smooth and better.Few readers

• How many staff and services can I add into the system?

  Picktime is designed for the business of any scale. With Free & Starter plan, you can have upto 3 staffs. With Pro plan you can have upto 100 staffs. If you would like to have more than 100 staffs, please contact us via in-app chat or email us to support@picktime.comFew readers

• How to enable SMS notifications and view SMS logs in Picktime?

  To enable the SMS notifications for appointments, resources, and classes, Go to Setup>Notifications>Customers tab>>  Select the checkboxes as needed and save it. To view SMS logs, follow the below-mentioned steps, Go to Setup>>Notifications>Settings>>Under the SMS credits table, you can view SMS logs. (https://d29l98y0pmei9d.cloudfront.net/article/2371/0f8b09e4-d836-471c-abe3-673c8cffd5Few readers

• Can I change notification Email?

  Yes, you can.  Go to Setup>Notifications>Under Team Member>Under "Send Email Notifications To">Select "Both team member and admin"/admin only>Enter the email and saveFew readers

• How to enable two way sync with iCloud Calendar?

  With the Starter plan & Pro plan, you can enable two-way sync with iCloud Calendar. For enabling iCloud sync, Go to TeamSelect the team member Turn on the toggle for the iCloud calendar you want to sync with. In the next pop-up,  log in to your iCloud account with app-specific password (httpFew readers

• Can I still take appointments from clients who call instead?

  Of course. Picktime is a very flexible platform to use. Simply click on the book an appointment button on your calendar and book in your walk-in or calling customer directly.Few readers

• Do you have a Demo?

  We do not at the moment but please do contact us if you want to know how Picktime works.Few readers

• How to enable Overlap Bookings in Picktime?

  Overlap booking allows you to schedule multiple appointments during the same time period, which can help you maximize your time and resources. Overlap booking can help you increase your revenue by allowing you to book more appointments within a given time period. To enable Overlap Bookings in Picktime, please follow these steps: Log in to your Picktime account. Click on "Setup" in the left-hand navigation menu. Select "General" from the submenu. Click on "Calendar Preferences" at tFew readers

• Can each staff member have their own login?

  Yes. Each staff can have their own login. They can also manage their personal calendars along with their business calendars. Once the admin adds a team member to the business account, the team member will receive an email containing a registration link. They can simply click on the link to register and activate their account. Upon activating their account, team members will be able to access the business account through their own separate login credentials, allowing them to manage their appointFew readers

• Does Picktime use a lot of data?

  No. Picktime doesn’t use a lot of data.Few readers

• How to Make A Team member An Admin?

  To make a team member an admin, follow the steps below: Go to teamSelect a team member Under Details tabAccess level. Select Admin from the dropdown and save it.Few readers

• Can I use Picktime in any browser?

  Yes, you can use Picktime in any browser as long as you are connected to the Internet.Few readers

• Can I manage booking hours of staff?

  Yes, you can manage the booking hours of your staff. Click here to find out.Few readers

• What are services categories?

  Service categories are helpful when you have a long list of services that fall into different categories. You can keep your account organised by grouping your services into different categories.Few readers

• Can some services be not available online?

  Yes, you can add in private services so that they will not be available for online booking. Click here to know more.Few readers

• What is padding time?

  Padding time is extra time added to a service that serves as a buffer before the next booking.Few readers

• Do you have staff permission levels? What are the different staff permission levels?

  Yes, we do. There are so many different combinations in which you can give permissions to your staff. We have mainly categorised them into admin, editable and viewable levels (coming soon). You can set a combination of all these levels for your staff. For more details on staff, permission levels click here.Few readers

• What is a private service?

  A private service is a service that will not be available for online booking. If you turn on the private service option, you will not be able to see the service in the online booking link.Few readers

• What are resources?

  The resources feature that can be used when you need to manage facilities like rooms, equipment, courts, fields etc. In picktime you can either use the resources individually or by linking them to a service. While some services need a resource like a massage table or some equipment to complete it, there are other Industries like equipment rental businesses or co working spaces who need this.Few readers

• What is a Team/Staff?

  Team Members are people you employ to provide services you offer to your clients or customers. Depending on various permission levels set by you, your staff  can login to picktime with their own account credentials, add clients, add appointments and manage their appointments.Few readers

• What are services?

  A Service is the assistance or advice you provide to your customers based on the type of your business (Eg: A salon provides various services like manicures, pedicures etc). Adding services is a necessary step because you give appointments to your clients based on what you have to offer. You can create any number of services. We also give you the flexibility of keeping them public or Private (Secret Service).Few readers

• What is pricing?

  According to the type of services you offer, each service can range from a different duration and a different price. For eg : If you are an Yoga instructor and you can offer a 30 min session and a 60 min session. If you only have one price for your service, choose it as standard. If you have more than one price for your service choose pricing as variable.Few readers

• Can I limit how far ahead customers can book appointments?

  Yes you can. You can preset booking, cancellation and rescheduling hours and it will automatically reflect in your booking page. Check our online booking section for details on to configure your settings.Few readers

• Can I limit what features and data my employees can access?

  Yes. We have created a system through which you can give a combination of editable, viewable (coming soon) and admin rights to your staff. Click here to learn more.Few readers

• What is a Roster? How is it useful?

  A roster is a list showing the working hours of team members for a particular week. But setting up regular working hours doesn't suit everybody’s requirements. While some business work on a standard set of times, some businesses don’t. Hence we introduced a Roster. By using a roster, you can turn your staff working hours and set a new schedule everyday or for a week.Few readers