Customer Additional Fields vs Booking Additional Fields in Picktime

Picktime allows you to collect additional information from customers using Customer Additional Fields and Booking Additional Fields. These fields may look similar, but they are used for different purposes. Customer Additional Fields are linked to the customer profile, while Booking Additional Fields are linked to a specific booking.

What are Customer Additional Fields?

Customer Additional Fields are used to collect details that are specific to the customer and usually stay the same across bookings.

These fields help you store customer-related information in their profile, so you do not need to collect the same details every time they book.

For example, Customer Additional Fields can be used for details such as:

• Date of birth
• Gender
• Address
• Contact Number

If a customer books multiple appointments, this information remains connected to the customer profile.

What are Booking Additional Fields?

Booking Additional Fields are used to collect details that are specific to a particular booking.

These fields are useful when the information may change from one appointment to another, even for the same customer.

For example, Booking Additional Fields can be used for details such as:

• Reason for visit
• Special requests
• Appointment notes
• Service preferences
• Booking-specific instructions

If the same customer makes another booking, they may provide different information for that appointment.

Key Difference Between Customer Additional Fields and Booking Additional Fields

The main difference is where the information is stored and how it is used.

Customer Additional Fields are connected to the customer profile and are useful for information that stays mostly the same.

Booking Additional Fields are connected to an individual booking and are useful for information that may change each time the customer books.

When to Use Customer Additional Fields

Use Customer Additional Fields when you want to collect information that belongs to the customer, not just one appointment.

For example, if you need a customer’s date of birth or contact info, it is better to collect it as a Customer Additional Field.

When to Use Booking Additional Fields

Use Booking Additional Fields when you want to collect information related to a specific appointment or booking.

For example, if you want customers to share the reason for their visit or any special instructions for that appointment, it is better to collect it as a Booking Additional Field.

Updated on: 19/06/2026