Articles on: FAQ

How to Allow Customers to Cancel Bookings from Their Personal Calendar in Picktime

Customers who book from your Picktime booking page are given the option to log in. If they book after logging into their account, they can later open their own Picktime personal calendar and manage their bookings, including canceling them. You can enable this setting if you want customers to cancel bookings directly from their personal calendar.

Step 1: Go to Online Booking

Step 2: Open Settings

On the Online Booking page, click the Settings tab.

Step 3: Enable canceling from customer’s personal calendar and save the changes

Scroll down to the Reschedule/Cancellation Settings section.

Find the Allow to Cancel Booking from Customer’s Personal Calendar option.

Turn on the toggle button to enable this setting.

After enabling the option, click Save in the top-right corner.

Once saved, customers who book after logging in can cancel their bookings from their Picktime personal calendar.

Note: This setting applies to customers who log in while booking through your Picktime booking page. It gives them more flexibility to manage and cancel their bookings from their personal calendar.

Updated on: 18/06/2026

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