Articles on: FAQ

How to Set a Booking Cancellation Notice Period in Picktime

Picktime allows you to control how close to an appointment customers can cancel their bookings. By setting the Allow Cancel Bookings Before time, you can decide whether customers can cancel anytime, 15 minutes before, 1 hour before, or within another preferred time limit.

Step 1: Go to Online Booking

Step 2: Open Settings

On the Online Booking page, click the Settings tab.

Step 3: Update Allow Cancel Bookings Before and save the changes

Scroll down to the Reschedule/Cancellation Settings section.

Go to the Allow Cancel Bookings Before field and click the dropdown menu.

Select the preferred cancellation notice period from the available options, such as No Preference, 15 Mins, 30 Mins, 45 Mins, 1 Hour, or any other available duration.

For example, if you select 1 Hour, customers can cancel their booking only up to 1 hour before the appointment time.

After selecting the preferred cancellation time limit, click Save in the top-right corner.

Once saved, the updated cancellation booking setting will be applied to your Picktime online booking page.

Note: Setting a cancellation notice period helps reduce last-minute cancellations and gives your team enough time to adjust the schedule.

Updated on: 18/06/2026

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